Tips to Help with Zoom Connectivity

When you’re having Zoom problems while at home or on the go, first verify your Internet infrastructure is ideal as well as your ISP. Here are the most popular causes:

• You’re too far away from the Wi-Fi router

• You have poor / slow cellular coverage

• Your network hardware needs an update or a restart

• There are temporary ISP infrastructure issues

• There are peering issues with Zoom servers

Solving Zoom Problems Related to Your Internet Connection

First – test your online speed via speedtest.net. Is it fast enough for Zoom video conferencing? You’ll need at least 2 Mbps upload and 2 Mbps download.

Assuming that nothing is wrong with the Zoom service itself, here’s the quickest way to troubleshoot and fix Zoom problems that originate with your Internet connection:

1.    Move closer to the Wi-Fi router or, better yet, use a wired Ethernet connection if possible.

2.    Move around till you get better cellular coverage, if no other connections are available.

3.    Restart your modem, router and device you’re running Zoom on – computer, smartphone. You may also update your router’s firmware, if that’s available.

4.    Check if your ISP is having temporary issues. They should have a status page or at least a social media account to communicate that.

5. Make sure your Zoom software is up to date before joining a meeting.

If you are still experiencing issues with Zoom regarding online lessons, please send us at text at 813-722-0962 and we have alternate solutions to help you out!